Smart Meter Troubleshooting

I’ve topped up my meter but still don’t have power

To restore power after topping up, press ‘0’ on the keypad, then press ‘A’ to Confi rm and then press ‘B’ to Connect.

My meter is saying low credit and I can’t top up right now

If you have run to low credit on your meter and are not in a position to top up, you can activate your €10 emergency credit. This Emergency Credit will be recouped by us the next time you top up. To activate your emergency credit, press 7 on the keypad of your Smart Meter, ‘EC Off er’ will appear in the display, press A to Accept. €10 Emergency Credit will be applied to your meter.

I’ve topped up but my credit has not gone on to my meter

Your meter may not have had a signal for the credit to go on automatically. Try keying the code directly in to the meter by pressing A, enter your code and then press B.