If there is no television service, please follow these steps.
- Check your TV set is on the right input. The television channels work via the TV tuner, so you must select that input
- Make sure the connection to the TV point on the wall is secure
- Ensure there are no power issues to the TV or to the apartment generally
If that doesn't work, you will probably need to contact support. Remember, the equipment that provides internet service is the property of Virgin Media, so it shouldn't be interfered with without an instruction from a Virgin Media team member.
To contact Virgin Media, please call 1850 924 225 or email firstname.lastname@example.org
Virgin Media are committed to the resolving the issue within 4 hours, but if for any reason this doesn't happen please contact us by emailing email@example.com or using the Resident app and we will follow up directly with them.