If there is an electrical failure, don't panic! Though rare, if you've had a power cut in your home, there are several possible reasons.
Generally, the cause will be unrelated to your specific property and be something the electricity supplier will fix.
If your neighbours seem to still have power, the issue may be isolated to you. In this case:
- Check your smart meter to make sure there is a positive balance on it. Any issues with Pinergy please call them on 0818 36 37 49.
- If there is a positive balance, check the fuse box (generally located in the hallway) and make sure that all the switches are up. If any are down, try pushing them back up again. If they trip down again, leave them down and contact us for further assistance.
- If you plugged in or switched on an electrical appliance just before the power stopped working, unplug it. It may be defective, causing a short circuit and should be repaired or returned.
Remember, live electrical current can kill, so take extreme care around electrical items. If you are unsure of what steps to take, do nothing and contact us immediately for assistance.